Empathy
Empathy is at the heart of what we do, listening with care, understanding individual needs, and providing respectful support to every individual.
Transparency
We provide clear, open communication to simplify the process and ensure accountability at every step.
Integrity
We stay true to our core values—respect, honesty, and doing what's right, no matter the circumstance.
What We Promise
Our Services
We troubleshoot phones, tablets, computers, and laptops to ensure they are working properly, up to date, and free of issues.
Tech Support
We set up larger fonts, screen readers, voice typing, sticky keys, and more to make technology easier to use.
Accessibility Support
We assist with creating, configuring, securing, and providing guidance on applications such as email, Zoom, Facebook, and more.
Application Support
We provide telehealth support for older adults and veterans, helping them access virtual medical appointments, set up devices, and navigate healthcare apps with ease.
Telehealth Support
We install and support home safety technology for older adults and veterans, including smart sensors, emergency alert systems, and monitoring devices to help ensure a safer, more independent living environment.
Home Safety Tech
We help older adults and veterans stay safe online by providing education and tools to prevent scams, phishing attacks, and other cybersecurity threats.
Scam Prevention
About Us
We started US CyberLane in 2023 with the goal of simplifying IT for businesses and individuals. Over time, we’ve recognized a growing need among older adults and veterans for support in staying digitally safe and connected, as technology plays a vital role in improving quality of life. Through our Bridge to Tech program, our mission is to partner with agencies that serve seniors and veterans, delivering the tools, training, and support they need for a safer, more connected future.
Yes, you can adjust your plan or cancel without penalties anytime.
Absolutely, we offer a 14-day trial to explore our features fully.
We provide discounts for annual plans and non-profit organizations.
Security is our top priority with multiple layers of protection.
We value user feedback and regularly update based on requests.
Frequently Asked Questions
The Details
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All technicians at US CyberLane undergo thorough background checks, along with any additional screenings or verifications required by client agencies or companies.
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All technicians at US CyberLane are CompTIA A+ certified or actively enrolled in certification courses to be completed within six months of their start date.
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All US CyberLane technicians carry official identification badges, and a photo of the assigned technician will be provided when a service request is confirmed.
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Our technicians provide on-site service, traveling directly to the consumer's location to deliver the requested support.
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Our Bridge to Tech program operates Monday through Friday, from 8:00 AM to 5:00 PM Eastern Standard Time (EST).
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Our Bridge to Tech services are billed at $40 per hour, with a one-hour minimum for all service appointments.
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Service requests can be canceled at any time. Cancellations made less than one hour before the scheduled service start time will incur a $25 fee.
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We do not provide repair services for physically damaged tablets or phones.
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Billing for completed services is set to net 15 terms but can be adjusted based on client agency or company needs, provided the changes are fair and align with the interests of all parties involved.
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All services are tracked through our ticketing system, which provides real-time status updates to the requesting party from ticket creation to resolution.
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Client agencies and companies can submit service requests through our ticketing system portal, via email, or by calling our help desk.
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Reports requested by client agencies or companies can be provided to help them gain a clearer understanding of their consumers’ needs.
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If client agency or company is no longer doing business with US CyberLane, all related data will be securely destroyed within 30 days to prevent any misuse or mishandling.
Ticket Portal
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Visit uscyberlane.com/bridgetotech.
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Click "Request IT Support."
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Under the Common Requests tab, select "Get IT Help."
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Fill in the details about the service you need.
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Click Submit — and you're done!
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Email us.
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In the subject line, include your agency or company name.
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In the email body, provide details about the service you need.
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Send email — and you're done!
A support ticket will be created automatically upon receipt.
Help Desk
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Call 978-404-4009
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Provide details about the service you need.
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The technician will create a ticket — and you're done!
Submit a Service Request
All tickets should include:
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Agency or Company name.
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Manager or Supervisor Approval (name or proof of authorization).
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Case Manager's Contact Information (name, phone number, and email).
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Consumer's Information (full name, phone number, and service address).
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Description of Requested Service.
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Any Additional Details that may help us deliver a better experience for the consumer.
About Us
We started US CyberLane in 2023 with the goal of simplifying IT for businesses and individuals. Over time, we’ve recognized a growing need among older adults and veterans for support in staying digitally safe and connected, as technology plays a vital role in improving quality of life. Through our Bridge to Tech program, our mission is to partner with agencies that serve seniors and veterans, delivering the tools, training, and support they need for a safer, more connected future.