Customer Service
Customer service focused on helping your team during their toughest moments and providing your business with faster, more reliable support.
Security
By adhering to standards set by industry leaders, you can make it harder for bad actors to penetrate your systems, disrupt your business, and steal your data.
End-User Training
Create an additional line of defense, and cultivate a tech-savvy workforce for a more productive future.
Our Core Features for Success
We've got you covered!
Our Warranties
We take pride in providing quality services to our clients. Our longer warranties cover all the projects we undertake, and we ensure that every project is backed by a warranty specific to it. This means you can trust us to take care of your IT needs while keeping you covered in case of any issues.
Empower Your Business with our Services
Microsoft 365 Support
Let our team help you fix any Microsoft 365 issue including working with Microsoft to fix the issue.
Troubleshooting Support
Get your devices back up and running by fixing small or big issues, including RMA Support if needed.
Device Setup and Support
Set up your new device with any software or required configurations needed.
Network Setup and Troubleshooting
Setup, configure or troubleshoot a new or existing network.
Virus and Malware Removal
Remove any malicious software or Virus and protect your device from future threats.
Apple and Chrome Support
Need help with Apple products, Google Workspace, or Google devices? We’re here to provide expert support and solutions tailored to your needs.
The Details
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All technicians at U.S. CyberLane undergo thorough background checks, along with any additional screenings or verifications required by client agencies or companies.
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All technicians at U.S. CyberLane are CompTIA A+ certified or actively enrolled in certification courses to be completed within six months of their start date.
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All U.S. CyberLane technicians carry official identification badges, and a photo of the assigned technician will be provided when a service request is confirmed.
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Our technicians provide on-site service, traveling directly to the consumer's location to deliver the requested support.
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We operate Monday through Friday, from 8:00 AM to 5:00 PM Eastern Standard Time (EST).
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After hour services are billed at $90 per hour.
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Our services are billed at $65 per hour, with a one-hour minimum for all service appointments.
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Any purchases required to provide services — including hardware, software, or subscriptions — are not included in the service price. These costs are the responsibility of the client unless otherwise specified in writing.
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Service requests can be canceled at any time. Cancellations made less than one hour before the scheduled service start time will incur a $25 fee.
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We do not provide repair services for physically damaged tablets or phones.
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Billing for completed services is set to net 15 terms but can be adjusted based on client agency or company needs, provided the changes are fair and align with the interests of all parties involved.
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All services are tracked through our ticketing system, which provides real-time status updates to the requesting party from ticket creation to resolution.
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Client agencies and companies can submit service requests through our ticketing system portal, via email, or by calling our help desk.
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Reports requested by client agencies or companies can be provided to help them gain a clearer understanding of their consumers’ needs.
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If client agency or company is no longer doing business with U.S. CyberLane, all related data will be securely destroyed within 30 days to prevent any misuse or mishandling.